Frequently Asked Questions (FAQs)
Find answers to common questions about orders, payments, delivery, and products.
🛒 Orders & Payment
Haan! Hum puri Pakistan mein COD offer karte hain. Aapko pehle koi payment nahi karni — parcel receive karo, check karo, phir pay karo. Simple aur safe.
Bilkul! Isi liye hum Tester Packs offer karte hain. Pehle try karo, pasand aaye to full size lo. Koi risk nahi.
Seedha hamare website elitescents.pk se order karein. Apna product select karein, COD choose karein, aur apna address fill karein. Itna hi!
Bilkul. Aapka data sirf order process karne ke liye use hota hai. Hum kabhi bhi kisi third party ko aapki information share nahi karte.
📦 Delivery
• Karachi: 2–3 business days
• Baqi Pakistan: 3–5 business days
Sale/special occasions pe thodi delay ho sakti hai — hum aapko WhatsApp pe update dete hain.
• Baqi Pakistan: 3–5 business days
Sale/special occasions pe thodi delay ho sakti hai — hum aapko WhatsApp pe update dete hain.
Order confirm hone ke baad aapko WhatsApp/SMS pe tracking update milega. Kisi bhi query ke liye seedha hamare WhatsApp pe contact karein: +92 317 2693336
🌹 Products & Fragrances
Haan — yeh Elite Scents ke original products hain. Hum inspired-by fragrances banate hain — yani world-famous designer scents se inspired high-quality perfumes jo same feel dete hain, original price ke fraction pe.
⚠️ Disclaimer: Elite Scents kisi bhi designer brand se affiliated nahi. Tamam trademarks unke respective owners ke hain. Hum sirf inspired fragrances sell karte hain.
Iska matlab hai ke hum ek famous designer fragrance ki scent profile ko recreate karte hain — same notes, same feel — lekin bilkul alag formula se. Aap luxury smell enjoy karo bina hefty price tag ke.
Humari perfumes average 6 to 10 ghante tak rehti hain. Lasting depend karti hai:
• Application point (pulse points best hain)
• Skin type (oily skin pe zyada rehta hai)
• Season (garmi mein thoda kam, sardiyon mein zyada)
• Application point (pulse points best hain)
• Skin type (oily skin pe zyada rehta hai)
• Season (garmi mein thoda kam, sardiyon mein zyada)
Shower ke baad jab skin thodi nami mein ho, tab apply karein in pulse points pe:
• Neck
• Wrists
• Behind ears
• Inner elbow
• Chest
• Neck
• Wrists
• Behind ears
• Inner elbow
• Chest
💡 Tip: Apply karne ke baad rub mat karein — isse top notes khatam ho jate hain aur scent badal jata hai.
Haan, spray perfumes mein alcohol carrier ke taur pe use hota hai jo scent ko properly project karta hai.
📿 Namaz ke baraay mein: Pakistan ke jumhoor ulema ke mutabiq perfumes mein use hone wala synthetic alcohol (non-khamr) napak nahi — is liye namaz maqbool hogi. Lekin apne mufti sahab se confirm kar lein.
• Cool, dark jagah pe rakhein (drawer ya cabinet)
• Direct sunlight se bachayein — UV rays scent aur color ko affect karti hain
• Bathroom mein mat rakhein — humidity se quality kharab hoti hai
• Direct sunlight se bachayein — UV rays scent aur color ko affect karti hain
• Bathroom mein mat rakhein — humidity se quality kharab hoti hai
Hum high-quality ingredients use karte hain, lekin skin sensitivity har insaan ki alag hoti hai. Pehli baar use karte waqt patch test zaroor karein — inner elbow pe thoda lagayein aur 24 ghante wait karein. Koi irritation feel ho to use band karein aur dermatologist se milein.
🔄 Returns & Exchanges
Haan! Hum 15-day return & exchange policy offer karte hain.
Return ke liye conditions:
• Product ka 15 ml se kam use hua ho
• Original packaging mein hona chahiye
• 15 din ke andar request aani chahiye
Return ke liye hamare WhatsApp pe contact karein: +92 317 2693336
Return ke liye conditions:
• Product ka 15 ml se kam use hua ho
• Original packaging mein hona chahiye
• 15 din ke andar request aani chahiye
Return ke liye hamare WhatsApp pe contact karein: +92 317 2693336
Return receive aur verify hone ke baad aapka refund 3–5 business days mein process ho jata hai — bank transfer ya EasyPaisa/JazzCash ke zariye.
💬 Contact & Support
Hum se seedha WhatsApp pe baat karein — fastest response guaranteed!
📲 +92 317 2693336
Response time: Monday – Saturday, 10 AM – 8 PM
📲 +92 317 2693336
Response time: Monday – Saturday, 10 AM – 8 PM
Haan! Corporate gifting, shaadi gifts, ya bulk orders ke liye hum se direct WhatsApp pe contact karein — special pricing milegi.